Arena Policies and Procedures Updates

Bag Policy and New Screening Measures

FedExForum has implemented a CLEAR BAG POLICY that also limits the size and type of bags that may be brought into any event.

Only bags meeting the following standards will be allowed inside FedExForum:

• Clear bags made of plastic, vinyl or PVC no larger than 6x8x2 inches
• Bags MAY NOT have an all-over print or decoration that prohibits FULL view of its contents
• The bag may contain a strap, but metal or chain straps are prohibited
• One quart or smaller clear plastic storage/freezer bag (Ziploc or similar)
• Wallets (sized to carried in the front or back pocket) no larger than 5x3.5 inches

Clear bags and wallets compliant with the above will also be screened through X-Ray machines.

Limit one (1) CLEAR bag per person.

Possible exceptions include medically necessary bags and diaper bags (child must be present). Patrons with medically necessary bags must enter through the Grand Lobby at marked doors. All bags will be inspected upon entry.

Arrive Early

FedExForum encourages early arrival for all games and events, and entrances will be opened in order to allow fans to spread out and reduce entry wait times. Arena maps with available entry points will be located in the official FedExForum mobile app, which is part of the official Memphis Grizzlies mobile app. Guests exiting FedExForum will be encouraged to maintain social distancing.

Find Your Ticket

All tickets, including those purchased at the Box Office, are delivered to guests by email at time of purchase and guests will self-scan their mobile device at entry. Ticketed guests must download the official Grizzlies Mobile App, then click on the ticket icon and log into Ticketmaster by selecting the ‘my tickets’ option. Guests must add tickets to their Apple Wallet or Google Pay prior to approaching FedExForum, and phones should remain unlocked and brightness turned up during the self-scanning process. Guests who have multiple tickets on their mobile device should scan their guests through the turnstile prior to scanning their own ticket. Please do not screenshot tickets as they will not scan.

Mobile App

Both FedExForum and the Memphis Grizzlies encourage all guests to download the official Grizzlies Mobile App, which includes a section for FedExForum, from the App Store for iPhone or the Google Play store for Android devices. After downloading the app, turn on Bluetooth, location services and enable notifications from the app that will offer important and relevant information both in advance of arriving at FedExForum as well as tips once arriving onsite.

Find Parking

Fans will have the ability to reserve a parking spot in Gossett Motors Garage, adjacent to FedExForum, by visiting fedexforum.parkmobile.io/ or through the FedExForum page in the official Grizzlies app. Parking reservations can be redeemed at the Gossett Motors Garage on the day of the event using a mobile pass or a printed permit. Parking in the Gossett Motors Garage is ONLY available for non-grizzlies Games.