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Arena Policies and Procedures Updates

Arena Policies and Procedures Updates

Updated COVID-19 Entry Policy

Updated November 20, 2021

Beginning with the Memphis Grizzlies next home game on Nov. 24 and Tigers game on Dec. 10, fans will no longer be asked to provide either a negative COVID-19 test or show proof of vaccination. The Grizzlies will re-evaluate the policy on or before January 7, 2022, with updates provided accordingly.

Updated Mask Policy

Updated November 19, 2021

Consistent with CDC guidelines, masks remain highly encouraged for all fans in attendance but are no longer required for children or adults. Working staff for all events at FedExForum, including Grizzlies games, will continue wearing masks for the foreseeable future.

Health Screening for fans seated within 15ft of the court

All fans 12 and older attending any Grizzlies or Tigers games at FedExForum have the option to present either proof of a negative COVID-19 test taken 72-hours prior to the scheduled event or proof of at least one dose of the vaccination.

For Grizzlies fans seated within 15 feet of the court, per NBA Health & Safety requirements, all fans 2 or older must either provide proof of negative COVID-19 test 48-hours prior to the scheduled game or proof of vaccination for those 12 and over.

FedExForum has partnered with CLEAR Health Pass, to provide easy proof of COVID-related health insights for faster entry.

  • For the most efficient entry possible, all ticketed guests should sign up for CLEAR and complete their COVID-19 health screening before arriving at FedExForum.
  • To get started, download the CLEAR app.
  • Trust and transparency are CLEAR’s top priority, and with Health Pass, users are always in control of their health information. Personal information is only used to deliver a frictionless and secure experience with CLEAR and FedExForum. You can read more details about this in CLEAR’s Privacy Policy here.
  • If you have any questions about enrolling in CLEAR, please reach out to memberservices@clearme.com, or tap Get In Touch in the app for assistance.
CLEAR CLEAR

Full instructions on how to complete your Health Pass are below:

  1. Download the CLEAR app, and tap the white Health Pass tile.
  2. Select Sports and FedExForum.
  3. Easily enroll or verify your identity with a quick selfie.
  4. Follow the prompts to verify your proof of vaccination or negative COVID-19 test.
  5. Before you arrive, reopen the Health Pass tile, and produce your pass. Green is good to go! Be ready to show FedExForum security for faster entry.

For guests unable to use CLEAR Health Pass: (including those with only one dose of the vaccine)

Please bring with you digital or physical proof of vaccination or digital or physical proof of a negative COVID-19 test taken 48-72 hours prior to the event. Here is a list of select healthcare providers and pharmacies integrated with CLEAR for test results:

CLEAR Partners:

  • BioReference
  • LabCorp
  • Quest
  • PDHI (Impact Health)
  • Lucira
  • Clarity Mobile Labs (Lax)
  • Genetworx
  • HumanAPI Labs
  • CVS MinuteClinic
  • Vault Health
  • Worksite Labs
  • BioIQ

FedExForum will also accept digital or physical proof of a negative COVID-19 test result from other local qualified pharmacies and healthcare providers as well as at-home tests available at national retail outlets.

Bag Policy and New Screening Measures

All bags must be no larger than 14” x 14” x 6”. All bags entering FedExForum that are larger than 4" x 6" x 1.5" will be screened through X-ray machines in lieu of manual searches. Small bags including wristlets and small clutches that are smaller than 4" x 6"x 1.5" will be allowed to enter through the express lanes and will be visually inspected. There are designated express lines for expedited entry into FedExForum for those choosing to forego carrying a bag.

Guests attending games & events with approved bags will experience delayed entry times, for expedited entry please leave bags at home.

Mobile Ticketing

All tickets, including those purchased at the Box Office, are delivered to guests by text or email at time of purchase and guests will self-scan their mobile device at entry. Ticketed guests must download the official Grizzlies Mobile App, then click on the ticket icon and log into Ticketmaster by selecting the ‘my tickets’ option. Guests should always add tickets to their Apple Wallet or Google Pay prior to approaching FedExForum, and phones should remain unlocked and brightness turned up during the self-scanning process. Guests who have multiple tickets on their mobile device should scan their guests through the turnstile prior to scanning their own ticket.

Early Arrival

FedExForum will encourage early arrival for all games and events, and all entrances will be opened in order to allow fans to spread out and reduce entry wait times. Arena maps with available entry points will be located in the official FedExForum mobile app, which is part of the official Memphis Grizzlies mobile app. Guests exiting FedExForum will be encouraged to maintain social distancing.

Mobile App

Both FedExForum and the Memphis Grizzlies encourage all guests to download the official Grizzlies Mobile App, which includes a section for FedExForum, from the App Store for iPhone or the Google Play store for Android devices. After downloading the app, guests are encouraged to turn on Bluetooth, location services and enable notifications from the app that will offer important and relevant information both in advance of arriving at FedExForum as well as tips once arriving onsite.

Upon Arrival:

  • Early arrival for guests is encouraged, all entrances will be opened in order to allow fans to spread out and reduce entry wait times
  • All bags will be scanned with new X-ray machines
  • Self-scan your mobile ticket at entry, please ensure your phone is unlocked and brightness is turned up prior to attempting to scan

Parking

Fans will have the ability to reserve a parking spot in Gossett Motors Garage, adjacent to FedExForum, by visiting fedexforum.parkmobile.io/ or through the FedExForum page in the official Grizzlies app. Parking reservations can be redeemed at the Gossett Motors Garage on the day of the event using a mobile pass or a printed permit.

Amenities and Concessions

FedExForum is now cashless and has contactless transactions at concession stands throughout the arena, offering guests the opportunity to scan their own cards or tap to pay with services such as Apple Pay and Google Pay. On the FedExForum page within the official Grizzlies app, guests can also add funds to their mobile wallet for another tap-to-pay option.

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