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COVID-19 Arena Policy Updates

COVID-19 Arena Policy Updates

What's Changing Inside the Arena

  • Wearing your Face Mask is mandatory inside FedExForum at all times
  • Practice Social Distancing and maintain at least 6' distancing between you and others
  • Ticketed seats have been placed 6' apart to allow for social distancing between groups
  • Eat and drink only in designated areas or at your seats (not while walking around)
  • In the near future, Contactless Transactions at Concession Stands will be enabled
  • Concession offerings will all be individual, prepackaged food and drink items

These mandatory practices are being instituted to help stop the spread of COVID-19, including the wearing of facemasks, staying socially distant from other groups as well as recommended frequent handwashing. Consistent with the Face Mask Health Order and Directive No. 2 issued by the Shelby County Health Department on August 24, all guests, staff, vendors and any other attendees at FedExForum will be required to wear a face mask at all times.

Guests in FedExForum will be able to remove their masks only while eating at their ticketed seats. The NBA has further designated that face shields and bandanas will not serve as appropriate face masks, but instead could be worn as a second layer of protection.

Social Distancing

All guests and staff at FedExForum will be expected to practice social distancing and maintain at least six feet of distance from other groups and individuals at all times. Signage encouraging groups to remain socially distant will be visible upon arrival, entry and in/around the concourses. Ticketed seats inside FedExForum have been appropriately spaced to allow for six feet of social distance between groups. At this time, and based on seating configurations per event, seating capacity within FedExForum is expected to be roughly 20%. Available capacity within FedExForum is subject to change at any time in accordance with Shelby County Health Directives and well as direction from the NBA League Office. FedExForum has also installed more than 300 hand sanitizing stations throughout the concourses, elevators and other common areas for easy and ample access for guests.

In accordance with Shelby County Health Directives and League Policy, the possibility of COVID-19 testing for fans seated in certain areas within FedExForum for Grizzlies games is currently being explored, with additional updates to follow.

New Bag Policy

The bag policy at FedExForum remains the same (no bags larger than 14” x 14” x 6” are allowed) but there will be additional safety measures taken upon entry in to the arena, including the use of X-ray machines to screen all bags. The use of X-ray machines will be a contactless step that takes the place of manual bag searches. Ladies’ wristlets and small clutches will also be subject to additional screening via X-ray machine, but there will be designated express lines for expedited entry into FedExForum for those choosing to forego carrying a bag.


Before You Arrive

  • Download the Grizzlies Mobile App (turn on notifications, Bluetooth, and location services)
  • From the mobile app, log into Account Manager and Ticketmaster to ensure you can access your Mobile Tickets
  • Pack Your Face Mask (Face Masks are mandatory at all times in FedExForum)

Mobile Ticketing

FedExForum made the switch to mobile ticketing last season, but beginning this December single game tickets purchased at the FedExForum Box Office will also move to mobile delivery. Tickets purchased at the Box Office will be delivered to guests by text or email at time of purchase and guests will self-scan their mobile device at entry. All guests should always add tickets to Apple Wallet or Google Pay prior to approaching FedExForum, and phones should remain unlocked during the scanning process.

Early Arrival

FedExForum will encourage early arrival for guests and all entrances will be opened in order to allow fans to spread out and reduce entry wait times. Arena maps with available entry points will be located in the official FedExForum mobile app, which is part of the official Memphis Grizzlies mobile app. Guests exiting FedExForum will be encouraged to maintain social distancing.

Both FedExForum and the Memphis Grizzlies encourage all guests to download the official Grizzlies Mobile App, which includes a section for FedExForum, from the App Store for iPhone or the Google Play store for Android devices. After downloading the app, guests are encouraged to turn on Bluetooth, location services and enable notifications from the app that will offer important and relevant information both in advance of arriving at FedExForum as well as tips once arriving onsite.


Upon Arrival

  • Early arrival for guests is encouraged, all entrances will be opened in order to allow fans to spread out and reduce entry wait times
  • All bags will be scanned with our new X-ray machines
  • Self-scan your mobile ticket at entry, please ensure your phone is unlocked and brightness is turned up prior to attempting to scan

Amenities and Concessions

Coming to FedExForum in the near future will be contactless transactions at concession stands throughout the arena. Contactless transactions will benefit both guests and staff, as guests will have the opportunity to scan their own cards or tap to pay with services such as Apple Pay and Google Pay. When the contactless transactions are fully operational, the opportunity to pay for concessions with cash will be greatly reduced and will occur at designated concession stands. Until further notice, and as a result of COVID-19 health and safety measures, concession offerings will all be individual, prepackaged food and drink items. No refills on soda and popcorn will be offered until further notice, and all condiments will be individually packaged and available upon request.

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