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Privacy Policy

Agreement between User and fedexforum.com

Protecting your private information is our priority. This Statement of Privacy (the “Privacy Policy”) governs data collection and usage and explains how Memphis Basketball, LLC (“Memphis Basketball”), as manager and operator of the arena located in downtown Memphis, TN (“FedExForum”) collects, uses and shares information about you through (i) our online interfaces (i.e. websites and mobile applications) owned and controlled by Memphis Basketball, including www.FedExForum.com, the FedExForum application for mobile phones, tablets and other devices (the “Mobile App”), associated content offerings, and when physically visiting or present in or near FedExForum (collectively referred to herein as the “Site”); and (ii) interactions with you (the “user”) and through products, services, events and programs offered at FedExForum (the “Services”).

Please note that this Privacy Policy applies to the Site, including when you use the Mobile App in FedExForum mode. The Memphis Basketball / NBA Privacy Policy applies when you use the Mobile App in the Grizzlies mode. For the purposes of this Privacy Policy, unless otherwise noted, all references to FedExForum include the Site. By using the Site, you consent to the data practices described in this statement. Please read the following to learn more about how we collect, use and safeguard the information you may provide to us via the Site.

Collection of your Personal Information

In order to better provide you with products and Services offered on our Site, we may collect personally identifiable information, such as:

  • User contact information including first and last name, mailing address, e-mail address, phone number;
  • Communications you may send to us, such as customer service inquiries, product reviews and other feedback regarding the Services;
  • User employer and user job title;
  • User login information and credentials;
  • User device data, usage data and location data;
  • Third party integrations. If you connect your use of the Services through a third party service, the third party may share certain information from your third party account with us;
  • Other third party data.

If you purchase our products or Services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We may also collect demographic information, which is not unique to you, such as your:

  • Age
  • Gender
  • Country location
  • Language preference
  • Race
  • Religion
  • Political Affiliation
  • Household Income

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Site’s public message boards, this information may be collected and used by others.

We may collect information from you automatically. If we are able to identify you as a FedExForum guest we may, for example, link your activity on our Site to your activity at FedExForum or on the Mobile App. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in FedExForum, mobile, etc.

In order to provide the best fan and visitor experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are using our Site, when you are in FedExForum, and on the Mobile App, the performance of our marketing efforts, and your response to those marketing efforts.

You may also be required to provide certain personal information to us when you elect to use certain products or Services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and Services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to the Services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

We collect and use your personal information to operate the Site, deliver the Services you have requested, to communicate with you and for security, compliance and enforcement, among other things. We may also use your personally identifiable information for marketing and advertising, and to inform you of other products or Services available from Memphis Basketball and its affiliates.

Sharing Information with Third Parties

We do not sell, rent or lease its customer lists to third parties.

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your individual identifying personal information except to provide these services to Memphis Basketball, and they are required to maintain the confidentiality of your information.

We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on FedExForum or the Site; (b) protect and defend the rights or property of FedExForum and/or Memphis Basketball; and/or (c) act under exigent circumstances to protect the personal safety of users of FedExForum, the Site, or the public.

Tracking User Behavior

We may keep track of the websites and pages our users visit within FedExForum and the Site, in order to determine which FedExForum Services are the most popular. This data is used to deliver customized content and advertising within FedExForum and the Site to customers whose behavior indicates that they are interested in a particular subject area. Sometimes, we may work with third parties (for example, third party operators of the Services) to synchronize our unique, anonymous identifiers with the third party’s own identifiers.

Most web browsers give you the ability to manage certain tracking capabilities (such as cookies, further discussed below) used on a website, including blocking or deleting them. You also have the following options to manage certain tracking services:

  • You may opt out of interest-based advertising from companies that participate in the Digital Advertising Alliance (“DAA”) by visiting their website.
  • You may opt out of interest-based advertising from companies that participate in the Network Advertising Initiative by visiting their website.
  • You may also opt-out of interest-based advertising by adjusting your device or browser settings.

Please note that opting out of interest-based advertising does not mean you will stop seeing, or see fewer, advertisements. It does, however, mean that the advertisements you do see will not be interest-based and may be less relevant to your interests.

Automatically Collected Information

Information about your computer hardware and software may also be automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site.

Use of Cookies

The Site may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize FedExForum pages, or register with the Site or Services, a cookie helps the Site recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the Site, the information you previously provided can be retrieved, so you can easily use the FedExForum features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of FedExForum’s Services or websites you visit.

Links

The Site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave the Site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Memphis Basketball secures your personal information from unauthorized access, use, or disclosure. Memphis Basketball uses the following methods for this purpose:

 -SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Children Under Thirteen

We do not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. If you receive promotional messages from us and would like to opt out, you may do so by following instructions within those messages. Please note that these preferences do not apply to informational or transactional communications regarding the Services or other communications that have their own unsubscribe method.

Please note that because the data used for interest-based advertising is also used for other necessary purposes, opting out of interest-based advertising does not stop the data from being collected nor reduce the number of advertisements you may see.

E-mail Communications

From time to time, we may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from us or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from us, you may opt out of such communications by clicking on the UNSUBSCRIBE button.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted. Personal data collected by us may be stored and processed in the region in which it is collected, in the United States, and in any other region where we maintain major operations. We take steps to ensure that the data we collect under this Policy is stored and processed in accordance with this Policy regardless of where the data is located. By providing personal data in connection with the Services, you acknowledge and agree that such personal data may be transferred from your current location to the offices and servers of Memphis Basketball and our authorized third party service providers located in the United States. Our practice when transferring personal data is to rely on standard data protection contract clauses or individual consent.

We retain personal data for as long as necessary to provide the Services and fulfill the transactions you have requested, or for other necessary purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these factors vary for different types of personal data, actual retention periods may vary.

European Privacy Rights

Memphis Basketball adheres to pertinent data protection laws in the European Union. In accordance with the General Data Protection Regulation (“GDPR”), users who are located in the European Union have the following rights.

  • If the processing of personal data is based on your consent, the right to withdraw consent for future processing of that data.
  • The right to request from Memphis Basketball a “data controller” as defined under the GDPR, access to and rectification of your personal data.
  • Subject to limitations as provided for in the GDPR, the right to request restriction of the processing of your personal data.
  • Subject to limitations as provided for in the GDPR, the right to request erasure of your personal data.
  • You may contact Memphis Basketball using any of the methods described in the “Contact Information” section of this Privacy Policy.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

We welcome your questions or comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us at:

Memphis Basketball
191 Beale Street
Memphis, Tennessee 38103
Attn: Legal Affairs
Email Address: legalaffairs@grizzlies.com
Telephone number: (901) 205-1234

Effective as of July 01, 2019