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Guest Relations

FedExForum was designed with the comfort and convenience of our visitors in mind. We have done our best to ensure that this is the best sports and entertainment facility in the Mid-South. Here you will find information to help you get in and around FedExForum. If you have questions, please call the Guest Relations Hotline at 901.205.1535.

A-to-Z Guide

Here is our handy reference to items that are frequently asked about at FedExForum:

ADA Accessibility

The Memphis Grizzlies and FedExForum promote the inclusion of patrons with disabilities so that they may enjoy all of the same opportunities as patrons without disabilities by providing patrons the use of auxiliary aids and services.

Address and Phone Number

191 Beale Street
Memphis, TN 38103
Phone Number: 901.205.1234

ATM Locations

ATM machines are located on the Plaza, Pinnacle Club, and Terrace levels.

Auto Assistance Program

Should you have car trouble in the FedExForum Parking Garage after an event, please notify a lot attendant. Parking lot attendants will contact local service providers who can offer locksmith services, jumps, and other services.

Bag Policy

All bags must be no larger than 14” x 14” x 6”. All bags entering FedExForum that are larger than 4" x 6" x 1.5" will be screened through X-ray machines in lieu of manual searches. Small bags including wristlets and small clutches that are smaller than 4" x 6"x 1.5" will allowed to enter through the express lanes and will be visually inspected. There are designated express lines for expedited entry into FedExForum for those choosing to forego carrying a bag.

Banners and Signs
  • Banners, sticks and poles are prohibited.
  • Though some events may allow the display of small signs (including flags and posters), all signs must be approved for the event and are subject to the discretion of the Memphis Grizzlies prior to entry into FedExForum. Signage (i) cannot be displayed in any way that obstructs the view of other patrons or arena advertising; and (ii) cannot be offensive, derogatory, political, or commercial in nature (as determined by the Memphis Grizzlies or FedExForum).
  • Banners, signs and any other item may not be hung anywhere in FedExForum by anyone other than those given authorization to do so by the Memphis Grizzlies.
Binocular Rentals

Guests may sign out binoculars at each of the Guest Relations Centers located outside of Section 102 and Section 202. Binocular rentals will require proof of identification and a $20.00 deposit, with $10.00 being refundable upon return of the binoculars.

Cameras, Video Cameras, Audio Recorders

Only small personal still camera equipment with a 3 inch lens or smaller may be brought into FedExForum. Detachable lenses are not permitted. Please note that for certain events cameras may not be allowed into the facility. Video, audio and professional camera and recording devices are prohibited. Fans may not reproduce any film, digital, video or audio recordings of events for commercial purposes without the express written consent of the Memphis Grizzlies, FedExForum and the NBA.


We greatly we appreciate your thoughts, concerns, and opinions. Please fill out a comment card located at our Guest Relations Centers or call our Guest Relations Hotline at 901.205.1535.


FedExForum offers a wide variety of food and beverage concessions to meet just about every taste.


Guests using foul language or appearing intoxicated will be ejected from the arena. Guests wearing obscene or indecent clothing will be denied entry. Shirts and shoes must be worn at all times.

Children Ticketing Policy

Guests ages 2 and under are not required to have a ticket for admission, unless otherwise specified.

Doors Open

For Memphis Grizzlies games the doors will open one hour prior to tip-off. For all other events doors will typically open one hour before show time. Please note that door times may vary depending on the event. Feel free to check in advance by calling 901.205.1234.

Drop Off/Pick-up Areas

Guest, Limo, bus and Motor Coach drop off is available on Fourth Street between Beale Street and Dr. M.L. King Jr. Avenue. Vehicles dropping off or picking up guests are not allowed to park. Waiting time is limited to 5 minutes. Unattended vehicles will be ticketed and towed. Drop off is not allowed on Third Street, Dr. M.L. King Jr. Avenue, or Beale Street.


Five (5) public elevators are located in FedExForum. Elevators are located in the Northwest, Southwest and Southeast corners of the facility.


In the event of an emergency, all Memphis Grizzlies' personnel have been trained and instructed to assist you in evacuating the premises. Appropriate emergency strobe lights and voice enunciators are located throughout the building. Always remain calm and follow the instructions from staff members and emergency personnel. All fire exits are indicated by illuminated red signs. Locate the sign nearest your seat for the closest exit.


FedExForum's unique single entry design, allows all fans to enter in grand style right from downtown's entertainment district. Easy drop-off is available right at the door for guests with disabilities. Please see Security Procedures below for additional information regarding that.


There are escalators located on the north and south side of building. The escalators go directly between the Plaza and Terrace levels only. Access to the Pinnacle Club or Courtside Suite level is via public staircases adjacent to the escalators or one of the five public elevators.

First Aid

Guests may obtain First Aid items such as aspirin, antacids and band-aids from a First Aid attendant. First Aid stations are located on two different levels for guest convenience.

  • Plaza Level-Section 102
  • Terrace Level- Section 202
Pinnacle Level

This private level features Club Seats, Club Boxes, Premium Suites, The Draft Room, and Blue Note Lounge.

FedExForum Club Seats, located on The Pinnacle Level, offer an exceptional way to see FedExForum events. Located between the baselines, mid-level on a private concourse, they offer wider, more comfortable seats, with expanded legroom. The Pinnacle Level also offers a wide variety of food and beverage options.

Pinnacle Level Executive Suites and Theater Boxes offer luxurious entertainment for your clients, prospects, friends and family.

The Grizzlies Den Team Store at FedExForum

The Memphis Grizzlies Den is your year-round place for exclusive Grizzlies merchandise. The Grizzlies Den features the largest selection of officially licensed NBA merchandise in Memphis and the Mid-South. Located in the Grand Lobby of FedExForum, you'll find an array of product from Grizzlies t-shirts to personalized jerseys to other collectible souvenirs.

Store Hours
(updated September 2021)
Monday through Saturday: 11 a.m. - 6 p.m.
Sunday: Closed The store will close at 4:30 pm on Grizzlies and Tigers game days.

Group Ticket Sales

The Memphis Grizzlies would like to invite your group out for an unforgettable night of NBA basketball. From the opening tip to the last buzzer, your group will experience the ultimate in Mid-South Sports and Entertainment. To arrange for a group outing at a Memphis Grizzlies game, please call a group account executive at 901.888.HOOP or visit https://grizzlies.com/tickets/groups/.

Guest Relations

Our Guest Relations staff is here to ensure that all guests have a safe, quality experience at all events. Guest Relations Centers are located on two different levels for your convenience.
Plaza Level- Section 102
Terrace Level- Section 302

Lost Children

If you become separated from your child, visit the closest Guest Relation Center for assistance.

Lost and Found

If you find or lose an item during an event, please head to the nearest Guest Relations Center for assistance. Lost items can be claimed at Guest Relations Centers located outside of sections 102 and 202. For assistance on non-event days, contact our Guest Relations Hotline at 901.205.1535.

Mask Policy

Updated October 28, 2021

In accordance with the latest Shelby County Health Department Directive No. 27, as of today masks are no longer required - but are highly recommended - for all events at FedExForum. Children ages 2-11 will need to follow the current attendance policy and be masked while inside FedExForum for Grizzlies and Tigers games.

Still in effect at FedExForum for all Grizzlies and Tigers games through at least Nov. 19, all unvaccinated fans age 12 and older must present proof of a negative COVID-19 test taken at least 72 hours prior to entry. All vaccinated guests must show proof of at least one dose of vaccination for those same events.

More information on these policies and those pertaining to Grizzlies fans seated 15 feet from the court can be found below.


Our Season Ticket Holders are the Grizzlies Most Valuable Players. As a Season Ticket Holder you are automatically enrolled in the program. The MVP program is our way of recognizing your extra support and commitment to the team. With exclusive events like our pre-game Chalk Talks, MVP of the Game and Year End Party, MVPs get the most inside information and up close interaction with our team. MVPs also receive special benefits and offers through their MVP Card.

Nursing Pod

The Mamava Nursing Pod for breastfeeding mothers is located near Section 107 on the Plaza Concourse. This provides a safe, convenient place to pump and breast feed.


FedExForum is located right off of historic Beale Street in the heart of downtown. The FedExForum Parking Garage is attached to FedExForum and it holds up 1500 cars each event. For most events this lot will be reserved for pass holders only. Additionally there are about 5,000 parking spaces within a short walk of FedExForum. Prices for parking around the facility may vary depending on the operating company and event.

Parking for guests with disabilities is available in the FedExForum Parking Garage and the Dr M.L.K. Jr. Ave marshalling area. All vehicles must have a current state-issued hang tag or license plate. Disabled parking is available on a first come first served basis.

Party Suites

FedExForum has 4 Party Suites available for rent on a per event basis. These suites are located on the Pinnacle Club. For more information contact 901-888-HOOP (4667).

Plaza Level Concourse

Located on street level, guests to FedExForum will not have to navigate stairs to enter. The Plaza Level hosts an array of concession and novelty stands.

Public Telephones

Accessible public telephones are located throughout the building on various levels. Public TDD/TTY phones are also available at every phone location.

Phone Numbers

Main- 901.205.1234
Sales- 901.888.HOOP (4667)
Box Office- 901.205.2640
Guest Relations Hotline- 901.205.1535

Prohibited Items

Guests to FedExForum are prohibited from entering the arena with the following:

  • Fireworks
  • Beverages
  • Camcorders
  • Only small personal still camera equipment with a 3 inch lens or smaller are allowed.
  • Mace or pepper spray
  • Poles and selfie-sticks
  • Missile-like objects that can be thrown such as frisbees
  • Strollers
  • Weapons
  • Aerosol cans
  • Beach balls
  • Bats
  • Illegal substance
  • Food
  • Banners (any object that obstructs the view of another)
  • Signage (i) cannot be displayed in any way that obstructs the view of other patrons or arena advertising; and (ii) cannot be offensive, derogatory, political, or commercial in nature (as determined by the Memphis Grizzlies or FedExForum).
  • Tripods
  • Air horns or any other mechanical noise makers
  • Animals (excluding service animals, those approved for shows, entertainment, etc.)
  • Fireworks
  • Laptop computers
  • Laser pens or laser products of any type
  • Large Bags/ Backpacks larger than approximately 16” x 16” x 8”.
  • Outside food or beverages of any kind (alcoholic beverages included)
  • Poles or sticks (including selfie sticks)
  • Weapons of any type, including guns and knives.
  • Any other item deemed unacceptable by FedExForum or by other show managers/promoters.

In the event that items are revealed during a search, guests must dispose of the items prior to entry. The Grizzlies will not store any of the aforementioned items.


For your safety, FedExForum has a no re-entry policy.


Restrooms are located on all levels, and are equipped to meet the needs of all guests, including guests with disabilities. Family restrooms are available on all general public access levels.
Plaza Level—Sections102, 108, 112, and 116
Terrace Level—Sections 202, 208, 212, 220, 224 and 228

Season Tickets

Season Ticket Holders receive reserved seating for all 41 regular season and 3 pre-season Memphis Grizzlies home games. Season Ticket Holders also enjoy many benefits including seat location, merchandise discounts, invitations to exclusive events with players and coaches, and a host of other benefits tied to the MVP Program. For more details on Season Ticket benefits and how to be a Season Ticket Holder visit www.grizzlies.com or call 901-888-HOOP.

Security Procedures

All guests entering FedExForum must pass through walk-through magnetometers (metal detectors) located at all FedExForum entrances. FedExForum guests will not need to remove their hats, shoes, belts, watches or jewelry as with airport security. Instead, guests will have to place their cell phones, cameras and keys on a security table prior to walking through the metal detector. Fans are highly encouraged to arrive at all Grizzlies games early to prevent any delays entering FedExForum.

FedExForum guests are advised to bring only necessary items to the games to help expedite screenings. The bag policy at FedExForum remains the same (no bags larger than 14” x 14” x 6” are allowed). All bags brought to FedExForum must be screened by X-Ray machines located at all entrances. Guest attending games & events with approved bags will experience delayed entry times, for expedited entry please leave bags at home.

Sensory Room

The Sensory Room is a designated space specifically designed with tools and equipment to help guests regulate their senses, when they are experiencing sensory overload. This is located on the Pinnacle Level, across from Suite 217. KultureCity Sensory Bags are available for checkout as well. Just visit the Guest Relations or Concierge desk for more information.


FedExForum is a smoke free facility; however smoking is permitted in designated areas outside of the arena.


FedExForum features Executive Suites on two private concourses: 27 Courtside Suites located 19 rows from the floor and Pinnacle Level Suites located on the Pinnacle Level. Each Suite will seat between 16-22 guests.


The Memphis Grizzlies require all strollers to be checked in at the Guest Relations Desk at Sections 102 and 202.

Terrace Level Concourse

The Terrace Level concourse is accessed by using the designated escalators. Once there, it's just a short walk to the seating area, and just like the Plaza level, there are plenty of food and beverage options, merchandise stands, and easy access to restrooms.

Ticket Information

If you are interested in ticket information for a future FedExForum event visit the Guest Relations Centers located at Sections 102 and 202 or call 901.205.2525. FedExForum is equipped with 18 on-site windows located adjacent to the Main Entry Plaza on Third Street. All major credit cards will be accepted (American Express, Discover, VISA, and MasterCard). Personal checks are not permitted.

Tickets are also available for purchase through ticketmaster.com or by phone.

Box Office Hours: 10:00am to 5:30pm M-F, Closed Sat. & Sun, Event Days: hours may vary.

Ticket Reselling Policy

The Memphis Grizzlies recommend only purchasing tickets for Grizzlies games and FedExForum events through the Grizzlies, FedExForum Box Office, or TicketMaster. Tickets purchased from a third party could be lost, stolen or duplicate tickets and may not be accepted at the door.

It is illegal to re-sell FedExForum tickets anywhere in FedExForum or its surrounding properties.

Other rules and regulations

Leafleting, soliciting, and the unauthorized distribution (including sell) of merchandise is prohibited.

Tour Requests for Groups

Group tours are conducted for groups of 10 or more. Please contact 901.205.1535 to inquire about tour availability.


Guests may bring small, personal umbrellas (16 inches long and under) but due to space and safety concerns, no large golf umbrellas with pointed tips will be allowed.

Water Fountains

Plaza Level - Sections: 103,108A and 112
Terrace Level - Sections: 214, 220, and across from the High Tone Grill Concession Stand.
Courtside Suite Level - Across from Suites: 101 and 120
Club Suite Level - Across from Suites: 212 and 227


Wheelchairs will be available to all FedExForum guests who require assistance. Wheelchairs can be signed out at our Guest Relations Centers located at sections 102 and 201. Please call our Guest Relations Hotline at 901.205.1535 for further information.

Will Call

Guests who have tickets for Will Call pick-up may do so at the Main Box Office in front of FedExForum.

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